I wanted to thank you for setting us up with Doria Troian at Logistics Plus for the transport of the Ward Diecutter. From the outset, Doria was accommodating, professional, and responsive. Her information requests from me were clear, and her communication throughout the entire process was outstanding.
What was most impressive, however, was the way she handled the problems that arose. When the flat bed that arrived in Spokane, MO was too high for the loading dock, she handled the situation quickly and correctly. And when the two flatbeds failed to arrive on time at Fort Smith, Doria remained calm, did not panic, and talked the drivers all the way on to the dock. All this, while keeping my installer (and me) from jumping off the ledge and incurring additional charges from the riggers. Doria really stepped up at the critical moment.
In this day and age, where people only contact you to complain about what went wrong, I wanted you to know how much I appreciate that these shipments went right.
Jamie Pious, Executive VP, Nutmeg Container Corp.