“I was introduced to Logistics Plus by a mutual business contact. We had been let down regarding a shipment, and my contact thought LP might be able to help. To set this into context, we had a shipment due to leave Fuzhou, China, on the 20th (Friday) of the month, via airfreight; the consignment totaled 91 cartons of product. On the morning of the shipment, I was informed that there was no flight, our goods had been missed or left, and that there was no available way to ship before the 26th (six days late). This is the date by which delivery had to be made to my client.”
“I tried paying more money, asking if we could ship from another airport, and arranging a private aircraft, all to no avail; there was nothing to be done. My business and client are both in the UK, so with China ahead of us, we were really on the back foot. I put in my first call to Logistics Plus at 5:15 pm UK time on the 21st (Saturday). Jennifer Elstone and her team then managed everything. She arranged to ship the goods via road to Shanghai, have them booked onto a direct flight, and delivered into the UK on the 25th (Wednesday) by 10 am UK time. The LP team kept me up to date with information throughout, regardless of time, country, or day of the week. Even when UK customs held the shipment for just over 24 hours, they continued to press on our behalf, and we managed to have the goods delivered on the evening of the 26th, the day the client required them. This inordinate effort ensured that goods required for sale at an event were available and on the shelves by 8:00 a.m. the following morning.”
“I cannot praise or recommend highly enough the service and can-do attitude of Jennifer, her team, and all I encountered within Logistics Plus. I will certainly use them in the future for any logistics needs I may have.”
-Logistics Manager