Smartphone Supply Chain Challenges

THE STORY

When a leading global technology manufacturer of smartphones needed to address challenges within its global supply chain, rather than simply phoning it in, they put Logistics Plus on speed dial. With Logistics Plus as an extension of its team, the manufacturer reduced retailer chargeback penalties by 50%, was able to scale up volumes for large-scale promotions, and enabled them to focus on overall business growth strategies rather than supply chain operations.

THE HIGHLIGHTS

• A leading global technology manufacturer of smartphones secured Logistics Plus to manage a pilot program to help with upcoming product launches requiring strict three-day delivery windows.
• The manufacturer had been dealing with ongoing transit delays resulting in expensive chargeback penalties, lack of shipment visibility, no escalation procedures for delayed shipments, and managing large-scale promotional volumes.
• Logistics Plus deployed a team of operationally-ready experts who were ready to service the client’s needs without training. It quickly set up a tech-enabled global supply chain control tower to provide shipment visibility and quickly identify delayed shipments.
• Carriers were proactively monitored with standardized SOPs for the real-time re-routing of delayed shipments.
• Logistics Plus facilitated the delivery of over one million units to 12 locations for a significant big-box retailer within one week while reducing chargeback penalties by 50% (over $5M in savings).
• Logistics Plus would scale its dedicated support team from three to nearly 100 individuals strategically located worldwide.
• The client now focuses on global growth strategies and oversight, leaving much of the supply chain operations to Logistics Plus.