Testimonials & Reviews

I want to compliment one of your employees, Abby Perez. We are a national/international awards company. We sell plaques, trophies, acrylics, medals, etc. for every type of event from corporate awards to little league baseball/softball tournaments. We also supply many marathon races across the nation. We  recently had an issue with receiving 18,500 medals for one of our major customers. The issue began with our container getting stuck in customs x-ray on the west coast. We’ve been through this before and understand the delay that it can cause (usually up to 5-7 days). Unfortunately for us, this delay ended up being two weeks; and once it made it onto the rail, it arrived in Dallas, TX. on Thanksgiving Day.

This is where Abby comes into play…not sure the exact timing, but she notified me about our container when it was still in California. Once we found out about the x-ray, I started to get a little concerned about getting the medals to my customer in Memphis, TN on time. Abby stayed on this shipment and gave me updates (as best as she could) basically every day. When we realized that everything pretty much shuts down for Thanksgiving, Abby suggested that we expedite our shipment from Dallas to us in Ottawa, KS, a great move on her part! Once she got approval, she began communicating with the forwarder in California, the warehouse in Dallas and the trucking firm to make sure everyone was on board to do whatever they could to make sure we got our shipment on time. The medals were released to the trucker just yesterday afternoon, and by 10:00 pm last night he was sitting at our warehouse to be unloaded.

Abby even texted me once an hour to give me updates where the truck was so we could facilitate things on a timely basis on my end (she even texted me while she was reading her 2-year old daughter a bed time story!).  Our driver left at 11:30 pm last night and arrived in Memphis at 7:30 am this morning – an hour and half before our customer’s requested ETA time!

Because of her efforts and constant communication with me, what turned out to be a mission…did get accomplished! I deal with a lot of logistics people and have NEVER dealt with any one as compassionate about her job and taking care of their customer like Abby. I just want you to know how much our company appreciates all of her hard work…a pat on the back isn’t enough for this gal! 🙂

Director of inventory for a prominent national/international awards company

Tim Crandall and those who work with him, were fantastic! We could not have asked for better service. Always there when we needed, even at totally unexpected hours. Thank you so much! We will without a doubt use you again soon. Thank you sincerely for making what appears to be a very complicated process – smooth as glass!

Amazon Seller Testimonial
Rhonda, CBO at EAGems
edwardallengems.com

I started an importing business a year and a half ago, and although I contacted several  freight forwarding companies, it was Tim Crandall at Logistics Plus who was always quick with answers to my many questions.  Because of that, I went with Logistic Plus, and I am really glad I did. Tim has handled all of my shipments with friendly professionalism, speed and attention to detail. The paperwork is always in order, even when I have special requests. Tim and his team make shipping from China a pleasure!

Amazon Seller Testimonial
From the Owner of Upado Unlimited
www.upadounlimited.com

Thanks again for all the help. Service was incredible… I wish everyone was like you guys!!

Joshua Marshall – Gexpro

We would like to thank you for your safe and on time delivery of our (generator) shipment from Prunerov, Czech Republic to Yatagan, Turkey.

Project Summary: Delivery of 1 unit generator from Prunerov via Truck + Barge + Vessel to Yatagan job-site
Scope: Door-to-Port
Project Duration: February-July 2016
Cargo Dimensions: 6/50 x 3.96 x4.18 – Grow 183 tons (LxWxH)

As an Energy Projects Investor, logistics service, quality, timing, and information flow are criteria which you have shown good samples of. We would like to inform you that, as GE (Alstom) Power Services Turkey, we are fully satisfied with your service and appreciate your efforts, and we look forward to our business relationship to keep improving for our further projects.

Customer Fulfillment Manager, Power Service, GE Power

If you’re looking for an awesome freight forwarding company that knows the Amazon business, I’d like to introduce you to Logistics Plus. Tim Crandall at Logistics Plus has been helping me for more than a year now. He and his team are great! I highly recommend them.

Joe
Online Retailer 

We get solicited all the time regarding our outbound and inbound freight, but were willing to take a look at the Association’s program because of the trust we have in the MBA. We were curious to see if we’d see any savings considering the discounts we had negotiated over the years — and, sure enough, we have. Since we began participating in the program, we have been very pleased with the responsiveness of the LP representatives and how easy the eShipPlus online freight management tool is to use.”

Plant Manager

I have to sing praises for Valerie (Corrales) this morning.  We are located in (Ohio) and per the customer’s direction, we used Logistics Plus to pick up and deliver 2 boxes to a customer in Australia. I wanted someone at your company to know that she provided constant updates as to where these packages were, any kinds of delays, etc. and I received an e-mail from her Friday advising that all boxes had been delivered (one was delayed).  This was wonderful customer service and the fact that she constantly was updating me, really provided comfort in the fact that she was following this shipment until it reached destination.  I do all the shipments here at our office and she’s the only one that has gone out of their way, with any carrier I’ve worked with, to make this a ‘worry free’ delivery because she had it on her radar and always, always communicated with me until it reached destination.  Kudos to her and I hope all your employees are like that.  Could you pass this on the proper people so they know how outstanding she is?  Thank you! I’ve also notified our account in Australia how great she’s been, so they know they’ve chosen the right carrier with Logistics Plus! Thank you so much!

Anonymous, Midwest Manufacturing Company

Good morning! One of the things we do at GE is nominate people for recognition at the end of the year for doing exemplary work. We would like to recognize Diana (Sanchez) for all of the extra effort she has put forth in 2015. She has done a great job for us and is truly considered part of our team.

Alex Lascano, Account Manager, GE Mining

Do you ever give out merit awards, prizes for good customer service, or just a perk for being really good at the job?  Well you should!  And Julie Moore deserves all of the above. That girl is ALWAYS timely in her responses.  We can send out an email to NAD and 9 times out of 10, she is the one who responds.  You should at least buy her lunch today.  Just saying.  She makes your company look good!!!!!!

Elizabeth Sweeney, Sales, Trans 58