Testimonials & Reviews

I want to compliment one of your employees, Abby Perez. We are a national/international awards company. We sell plaques, trophies, acrylics, medals, etc. for every type of event from corporate awards to little league baseball/softball tournaments. We also supply many marathon races across the nation. We  recently had an issue with receiving 18,500 medals for one of our major customers. The issue began with our container getting stuck in customs x-ray on the west coast. We’ve been through this before and understand the delay that it can cause (usually up to 5-7 days). Unfortunately for us, this delay ended up being two weeks; and once it made it onto the rail, it arrived in Dallas, TX. on Thanksgiving Day.

This is where Abby comes into play…not sure the exact timing, but she notified me about our container when it was still in California. Once we found out about the x-ray, I started to get a little concerned about getting the medals to my customer in Memphis, TN on time. Abby stayed on this shipment and gave me updates (as best as she could) basically every day. When we realized that everything pretty much shuts down for Thanksgiving, Abby suggested that we expedite our shipment from Dallas to us in Ottawa, KS, a great move on her part! Once she got approval, she began communicating with the forwarder in California, the warehouse in Dallas and the trucking firm to make sure everyone was on board to do whatever they could to make sure we got our shipment on time. The medals were released to the trucker just yesterday afternoon, and by 10:00 pm last night he was sitting at our warehouse to be unloaded.

Abby even texted me once an hour to give me updates where the truck was so we could facilitate things on a timely basis on my end (she even texted me while she was reading her 2-year old daughter a bed time story!).  Our driver left at 11:30 pm last night and arrived in Memphis at 7:30 am this morning – an hour and half before our customer’s requested ETA time!

Because of her efforts and constant communication with me, what turned out to be a mission…did get accomplished! I deal with a lot of logistics people and have NEVER dealt with any one as compassionate about her job and taking care of their customer like Abby. I just want you to know how much our company appreciates all of her hard work…a pat on the back isn’t enough for this gal! 🙂

Director of inventory for a prominent national/international awards company

Tim Crandall and those who work with him, were fantastic! We could not have asked for better service. Always there when we needed, even at totally unexpected hours. Thank you so much! We will without a doubt use you again soon. Thank you sincerely for making what appears to be a very complicated process – smooth as glass!

Amazon Seller Testimonial
Rhonda, CBO at EAGems
edwardallengems.com

I started an importing business a year and a half ago, and although I contacted several  freight forwarding companies, it was Tim Crandall at Logistics Plus who was always quick with answers to my many questions.  Because of that, I went with Logistic Plus, and I am really glad I did. Tim has handled all of my shipments with friendly professionalism, speed and attention to detail. The paperwork is always in order, even when I have special requests. Tim and his team make shipping from China a pleasure!

Amazon Seller Testimonial
From the Owner of Upado Unlimited
www.upadounlimited.com

Thanks again for all the help. Service was incredible… I wish everyone was like you guys!!

Joshua Marshall – Gexpro

We would like to thank you for your safe and on time delivery of our (generator) shipment from Prunerov, Czech Republic to Yatagan, Turkey.

Project Summary: Delivery of 1 unit generator from Prunerov via Truck + Barge + Vessel to Yatagan job-site
Scope: Door-to-Port
Project Duration: February-July 2016
Cargo Dimensions: 6/50 x 3.96 x4.18 – Grow 183 tons (LxWxH)

As an Energy Projects Investor, logistics service, quality, timing, and information flow are criteria which you have shown good samples of. We would like to inform you that, as GE (Alstom) Power Services Turkey, we are fully satisfied with your service and appreciate your efforts, and we look forward to our business relationship to keep improving for our further projects.

Customer Fulfillment Manager, Power Service, GE Power

If you’re looking for an awesome freight forwarding company that knows the Amazon business, I’d like to introduce you to Logistics Plus. Tim Crandall at Logistics Plus has been helping me for more than a year now. He and his team are great! I highly recommend them.

Joe
Online Retailer 

We get solicited all the time regarding our outbound and inbound freight, but were willing to take a look at the Association’s program because of the trust we have in the MBA. We were curious to see if we’d see any savings considering the discounts we had negotiated over the years — and, sure enough, we have. Since we began participating in the program, we have been very pleased with the responsiveness of the LP representatives and how easy the eShipPlus online freight management tool is to use.”

Plant Manager

Good morning! One of the things we do at GE is nominate people for recognition at the end of the year for doing exemplary work. We would like to recognize Diana (Sanchez) for all of the extra effort she has put forth in 2015. She has done a great job for us and is truly considered part of our team.

Alex Lascano, Account Manager, GE Mining

I just wanted to get back to you to let you know about my recent experience with Logistics Plus.  As you know, I was expecting a critical delivery of 4 pallets this past Tuesday when I reached out to you for a tracking number.  I was contacted by Logistics Plus the next day and they accepted full responsibility for messing things up on their end and they said they would do everything in their power to help me out.  I was surprised to receive a message from them that I will be receiving the shipment the next day (Wednesday) and I was even more surprised when it actually showed up at 9am.  WOW! Needless to say, the 4 pallets were the only thing on the truck!   All companies make mistakes and do not always deliver to their standards.  But very few companies these days put the customer’s needs first they way Logistic Plus did.  In the big pitcher, they likely took a loss on this one delivery, but they so impressed me, I want them to work for us.  I am expanding our business model to distribute turnkey solar kits across the country. Needless to say, Logistics Plus is now my first choice for a shipping partner. Please communicate my satisfaction with Logistics Plus to your shipping/logistics manager. Thank you.

Joseph Bates
V.P. Strategy & Business Development
3D Solar Energy

Jennifer (from Logistics Plus in Lexington, NC) has been handling the Hanes account for the last 8 years. She always does an exceptional job and goes above and beyond what is asked of her. She takes that extra step to provide 100% service to Hanesbrands. She is a pleasure to work with and I consider her part of the Hanesbrands team. Thank you, Jennifer for all you do to make our business successful! (Photo: Jennifer on left; Crissy on right)

Crissy Millsaps
Manager, International Trade-Export
Hanesbrands Inc.