How to Effectively File a Freight Claim

How to Effectively File a Freight Claim

Standard Claim FormLearning how to effectively file a freight claim is important because it will save time and money for your company.  A freight claim is a legal demand for the payment of money, stemming from the breach of a contract of carriage. Following specific guidelines and processes is the only way to correctly deal with these claims.  There are four essential elements to filing a freight claim:

  1. The shipment must be identified so the carrier can complete an investigation.
  2. The type of loss or damage must be stated.
  3. The amount for the claim must be stated.
  4. A demand for payment by the carrier must be included.

On top of making sure all four elements are included, follow these tips and suggestions to make sure you effectively file your next freight claim:

  • Take immediate action
    • Taking immediate action is a crucial step of effectively filing a freight claim.  Freight claims for loss or damage are generally governed by Title 49, CFR. Claimants must file the claim, in writing, within the time limits specified in the bill of lading or contract of carriage. The time period cannot be more than 9 months (49 USC 14706e) from date of delivery or, if never delivered, the expected delivery date. Unless otherwise agreed upon in a contract, a carrier must acknowledge receipt of a claim within 30 days. The carrier must then pay, offer to compromise or disallow the claim within 120 days or provide status reports every 60 days thereafter. If the carrier fails to abide by these periods, it should be notified that it is violating the FMCSA claim regulations. Furthermore, per the National Motor Freight Traffic Association, concealed damage must be reported to the carrier within 5 days.  After 5 days, if the carrier has not been alerted of the damage, they retain the right to deny the claim.  The customer then becomes responsible for providing proof that the damaged or missing items were the result of poor actions on behalf of the carrier.  If the customer is unable to provide such proof, the claim will be considered invalid.
  • Attempt to mitigate the damages
    • A responsibility that all parties of the shipping process share is attempting to mitigate damages.  It is your responsibility to give a good faith effort to salvage damaged products unless you consider them to be totally or substantially useless and of no good.
  • Make supporting documentation available
    • Including supporting documentation is necessary for correctly filing a freight claim.  If available, you should include the original bill of lading (BOL), the paid freight bill, inspection reports, notification of loss, copies of request for inspection, invoices, waivers, and other appropriate documents such as temperature reports and weight certificates.  The more information you have regarding the freight, the more effective your claim will be.
  • Create a detailed description of the losses or damages
    • A detailed description of the loss or damage should be properly displayed.  The claimant should include the number of items damaged, the type of damage, the value of each unit, and the net loss which results in the total amount of the claim.  For example:
      • 15 boxes of cell phones – (water damaged) @ $500 each: $7,500
      • 5 boxes of cell phone cases – (crushed) @ $100 each: $500
      • Total Damages: $8,000
      • Amount Salvaged: $250
      • Total Claim Amount: $7,750
  • The role of 3PLs, brokers or intermediaries
    • Many shippers use the services of intermediaries such as brokers or 3PLs (like Logistics Plus) to arrange with carriers for the transportation of their goods. Ordinarily a broker or 3PL does not have any liability for loss or damage since it is not a carrier and does have physical possession or control over the shipments. As a value-added service, Logistics Plus will generally offer to handle the filing and/or collection of claims on behalf of our customers. We also make available the various documents shippers need to file claims. This should not be confused with an assumption of liability, however; and claims must still be filed in your name (not that of Logistics Plus).

If you frequently ship LTL freight or truckload shipments, freight losses and damages are almost inevitable at some point during the process. That’s why it’s important to have an experienced and caring freight management partner on your side. When you work with Logistics Plus, we’ll gladly assist you with the filing or processing of your freight claims, and we’ll go to bat for you with the carriers to best represent your interests. Contact us today to learn more.

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6 Tips to Save on LTL Shipping

6 Tips to Save on LTL Shipping

Save on LTL ShippingWhen you need to save on LTL shipping, it can be difficult for shippers to find the lowest rate that will fit their shipping needs.  LTL (less-than-truckload) freight shipments involve small freight deliveries that are too large to be considered parcels, yet too small to fill an entire truckload.  LTL freight shipping rates can be very complex and confusing, but third-party logistics (3PL) providers, such as Logistics Plus, can help ensure you are receiving the best possible rate.  Make sure you follow these tips to save the next time you have an LTL shipment:

  • Know exactly what your shipment is
    • It is crucial to be exact when weighing and calculating the size of a shipment. Shippers should never use an estimate for the weight or size of their items because if they are wrong, carriers will charge additional fees that will only increase the cost of your shipment.  Also, find out the exact and correct NMFC item number and description for your commodity and make sure it is noted on your bill of lading. Some commodities even have freight density exceptions that can also impact your rates.  More carriers are enforcing bill of lading accuracy and avoiding these surprise fees is a very important way shippers can keep their total costs to a minimum.
  • Choose the correct freight class
    • Understanding freight classifications is important to saving money on LTL shipments. Freight classifications are based mainly on density, but other factors such as liability and handling are also considered.  There is a total of 18 standard classes, and choosing the correct one is crucial to avoiding additional fees and costs.  A lot of times, these freight classes are negotiable with carriers making it possible to reduce your shipping costs as much as possible.
  • Maximize your pallet space
    • Most LTL carriers have very specific and often complex cubic capacity rules which can greatly increase the cost of your shipment. Carriers impose minimum cubic capacity rules to effectively counter very light, fluffy shipments that take up more than their fair share of a trailer.  In most cases, if a shipment consumes 750 cubic feet of space or more, and the shipment has freight density of less than 6 pounds per cubic foot, it’s not paying its fair share. In these cases, carriers will often default to a higher freight classification with minimum weight and size rules and lower (or no) discounts.  To save money on LTL shipping, make sure you fully understand the minimum cubic capacity of the carrier you choose and maximize that space.  Maximizing your pallet space and increasing the density of your shipment is a great way to save on LTL shipping.
  • Consolidate orders
    • If it is possible, try to combine small LTL shipments into one larger shipment. A lot of times, multiple small shipments will be going to the same location daily.  If these shipments are consolidated into one, rates will decrease and you will save money.  It is vital to understand exactly when orders must be delivered because it makes it much easier and cost effective to combine orders that will be headed to the same location. An experienced 3PL partner can help you with a complete LTL freight analysis to determine if you have any consolidation or savings opportunities.
  • Use proper packaging
    • Most carriers have limited liability policies, so it is important to correctly package your shipments to avoid damages. Attaching freight to the pallet by using shrink-wrap or other protective wraps can help you avoid damages to your shipments.  Also, be sure to make note of fragile shipments by adding labels or signs that are easily visible on the packaging.  The condition of the package upon arrival is important to all customers.  If your shipment is extremely valuable, you might also consider purchasing cargo insurance for added protection.
  • Determine the net cost
    • Focusing on the net cost of LTL shipments is the best way to save money on shipping. There are so many factors such as weight, height, distance, delivery time, and accessorial service options that become forgotten when choosing the best rate.  Considering all of these costs and combining them into one final price will give a more accurate and precise net cost of your shipment.  It is important to not get caught up in just reviewing the freight or discounted rates because a lot of times, there are additional fees and charges that will factor into the final cost.

Here’s the bottom line: If you have LTL shipping needs and want to ensure that you are not overpaying, then contact Logistics Plus today!

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New to LTL Shipping? Here’s a Quick Primer

New to LTL Shipping? Here’s a Quick Primer

New to LTL shipping?If you’re new to LTL shipping, here’s a quick primer on the industry, its history, and some tips on how to get the most out of your LTL freight spend. The abbreviation “LTL” stands for “Less Than Truckload.” This refers to a shipment that does not require a full trailer to move. In practice, LTL shipments from multiple shippers are generally combined into a full (or near-full) trailer-load that will move in a pre-defined pickup and delivery network. An LTL shipment is first picked up by a “city driver” who makes his way from shipper to shipper until his trailer is full or his route is completed. Those shipments will be brought back to a local city terminal where they will be moved from the city operation to the “linehaul” (or highway) operation. A linehaul driver will then transport all of the shipments from the origin city to a final destination city (or first to an intermediary consolidation facility). Once at the destination terminal, shipments will be moved back into the city operation for final delivery.  While that is an extremely simplified overview, it’s pretty much how it works in a nutshell.

LTL-Operation

Due to the high barrier to entry (building an LTL network takes significant capital investment), a relatively small number of LTL carriers dominate this segment of the transportation industry.  In fact, according to SJ Consulting, the top 25 LTL carriers comprise over 90% of the industry. Recent industry consolidation continues to support larger, growing market shares for the biggest LTL carriers such as FedEx Freight, XPO, YRC Freight, Old Dominion, UPS Freight, Estes, and a number of regional players.

The History of LTL Shipping                                                                         
The U.S. government started regulating the trucking industry in 1935 under the direction of the Interstate Commerce Commission (ICC). The Motor Carrier Act of 1935 required new truckers to seek a “certificate of public convenience and necessity” from the ICC. The act required motor carriers to file their rate tariffs with the ICC 30 days before they became effective. The tariff could then be subject to a challenge by another carrier or railroad which could lead to a suspension of the tariff until an investigation could be carried out. In 1948, the government allowed carriers to fix prices and allowed them to be exempt from any antitrust legislation. For the next 30 years competition was virtually extinguished as the ICC denied applications from new carriers. The industry began to change in the early 1970’s when new administrations implemented a number of acts to reduce price fixing and collective vendor pricing. The final part of the deregulation was the Motor Carrier Act of 1980 which resulted in intense price competition and lower profit margins for the industry; with thousands of new low-cost, non-union carriers entering the market. After 1980, average LTL rates would continue to fall while the number of LTL carriers doubled between 1980 and 1990.

US-Freight-Transportation-PToday, the $35 billion LTL industry remains an important, but small component of the $700 billion total U.S. freight transportation pie; but it is seen as a vital component for many shippers’ supply chains – particularly those based on just-in-time and continuous replenishment systems. The American Trucking Association (ATA) regularly publishes reports on the state of the trucking industry that includes some of these statistics.

Quick Tips for New LTL Shippers

If you’re new to LTL freight shipping and trying to develop a good approach to getting the most out of your freight spend, here are a few tips to get you started.

  1. Fill out your bill of lading correctly. A bill of lading (BOL) works as a receipt for the goods shipped, indicates contracted details between carrier and shipper, defines a consignee, and functions as a document of title. An accurate BOL informs the carrier how the shipment should be handled and billed. Be sure to place the correct NMFC item number and freight classification for your shipment on your BOL.
  2. Know your freight class. LTL shipments are based on a system of freight classifications (freight class). There are 18 different freight classes; lower classes represent dense freight that isn’t easily damaged and can be handled easily. Higher freight classes represent lighter, less dense freight that is fragile and difficult to move. Higher classes equate to higher rates. Incorrectly classifying your freight can lead to “re-classification” fees.
  3. Avoid unnecessary accessorial fees. Accessorial fees compensate carriers for additional services and equipment beyond their normal shipping procedures. Accessorial fees can be added if the shipper misrepresents a shipment’s freight classification, if a driver is turned away from a delivery or the consignee is not present, if the BOL is not filled out correctly, and in many other scenarios.
  4. Use pallets when possible. Pallets make shipments easier for carriers to move. Use pallets when pieces fit squarely within the pallet’s edges, height and width of a shipment are similar, and if the individual pieces in a load exceed 100 pounds. Also keep in mind that the weight of the pallet should be included in the weight you show on your BOL.
  5. It’s all about the net price. To determine your net LTL price, several factors come into play: origin and destination, weight, freight class, density, base rates, discounts, minimum charges, and accessorial fees. Oftentimes shippers focus on the amount of discount they are receiving, but discounts can be misleading because there are many different base rates upon which the discounts may apply. That’s why it is important to focus on only the net price, and not the discount.
  6. Work with a 3PL partner that has LTL expertise. A good 3PL partner with experience managing LTL services and carriers can help shippers properly classify their products, complete accurate bills of lading, avoid accessorial fees, negotiate great rates, and go-to-bat when issues arise. The freight experts at Logistics Plus have been managing LTL shipping for companies, large and small, for over 20 years. We’d love to help you manage your LTL shipping too!

Logistics Plus Recognizes 2016 National and Regional LTL Carriers

Logistics Plus Recognizes 2016 National and Regional LTL Carriers

FOR IMMEDIATE RELEASE

Logistics Plus Recognizes 2016 National and Regional LTL Carriers of the Year

FedEx Freight Presented with National Award and Dayton Freight Presented with Regional Award.

FedEx 2017 National Carrier of the Year Presentation

The LP team presents Monica Fronzaglio, worldwide account manager for FedEx Services, with its National LTL Carrier Award

ERIE, PA (March 2, 2017) – Logistics Plus Inc., a leading worldwide provider of transportation, logistics and supply chain solutions, recently recognized two of its less-than-truckload (LTL) carriers for superior results and performance in 2016. The annual awards were presented to the following carriers in each of two categories:

  • FedEx Freight was named the 2016 Logistics Plus National LTL Carrier of the Year (Estes Express and UPS Freight were both runners up in this category)
  • Dayton Freight Lines was named the 2016 Logistics Plus Regional LTL Carrier of the Year (Ward Transport & Logistics and New Penn Motor Express were both runners up in this category)
Dayton 2017 Regional Carrier of the Year Presentation

The LP team presents Patty Ash, corporate account manager for Dayton Freight, with its Regional LTL Carrier Award

Performing as a top North American freight brokerage firm, Logistics Plus LTL services are delivered through its proprietary eShipPlus™ transportation management system (TMS) – a complimentary online platform made available to all of its LTL customers. Its annual LTL carrier awards are based on internal and external assessments of the following performance criteria:

  • Annual Share of Business and Growth
  • Price Competitiveness
  • Service Performance
  • Billing Accuracy
  • Customer Service
  • Account Representation

Logistics Plus has been buying, managing, and delivering LTL services to our many customers for 20 years. Although today we provide many other logistics solutions, LTL remains one of our core offerings,” said Scott Frederick, vice president of marketing and LTL carrier relations for Logistics Plus. “Having great, cooperative LTL carrier partners is critical to our LTL services program. We looked at annual performance reports, we polled our internal operations and accounting stakeholders, and we surveyed our end customers; and FedEx Freight and Dayton Freight both came out on top. I am grateful for the support we receive from all of our LTL carrier partners, but I would especially like to thank and congratulate FedEx Freight and Dayton Freight for their excellent performance in 2016.

About FedEx Freight
FedEx Freight is the largest LTL carrier in North America with service throughout the U.S., Canada, Mexico and Puerto Rico, and to the U.S. Virgin Islands. FedEx Freight offers two reliable options: FedEx Freight® Priority, with the fastest published transit times of any nationwide less-than-truckload (LTL) service, and FedEx Freight® Economy for basic LTL freight shipping needs.

FedEx Freight 2016 Award

 

About Dayton Freight Lines
Founded in 1981, Dayton Freight is a private LTL freight carrier headquartered in Dayton, Ohio. With 50 Service Centers in the Midwest region, Dayton Freight offers shippers 1 or 2 day service to thousands of points throughout a 13 state area. With our Strategic Alliance Network, we can serve all of the United States, Canada, Mexico, Puerto Rico and Guam.

Dayton 2016 Award

 

About Logistics Plus Inc.
Logistics Plus Inc. provides freight transportation, warehousing, global logistics, and supply chain management solutions through a worldwide network of talented and caring professionals. Founded in Erie, PA by local entrepreneur, Jim Berlin, 20 years ago, Logistics Plus is a fast-growing and award-winning transportation and logistics company. With a strong passion for excellence, its 400+ employees put the “Plus” in logistics by doing the big things properly, and the countless little things, that together ensure complete customer satisfaction and success.

The Logistics Plus® network includes offices located in Erie, PA; Alma, AR; Little Rock, AR; Los Angeles, CA; Riverside, CA; San Francisco, CA; Visalia, CA; Atlanta, GA; Chicago, IL; Detroit, MI; Kansas City, MO; Charlotte, NC; Lexington, NC; Buffalo, NY; Cleveland, OH; Charleston, SC; Greenville, SC; Nashville, TN; Dallas, TX; Fort Worth, TX; Houston, TX; Laredo, TX; Madison, WI; Bahrain; Belgium; Canada; Chile; China; Colombia; Egypt; France; Germany; India; Indonesia; Kazakhstan; Kenya; Libya; Mexico; Poland; Saudi Arabia; South Sudan; Turkey; UAE; and Uganda; with additional agents around the world. For more information, visit www.logisticsplus.com or follow @LogisticsPlus on Twitter.

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Media Contact:
Scott G. Frederick
Vice President, Marketing
Logistics Plus Inc.
(814) 240-6881
scott.frederick@logisticsplus.com

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More LTL Carriers Enforcing Bill of Lading Accuracy

More LTL Carriers Enforcing Bill of Lading Accuracy

LTL-W&I-and-BOLBill of lading accuracy is as important as ever. The BOL is a legally required document that must be completed before a freight shipment is hauled. A BOL protects both the carrier and the shipper. The document contains detailed information on the type, quantity and destination of the goods being carried. The issuance of the BOL is proof that the carrier has received the goods from the shipper, or their 3PL, in apparent good order and condition, as handed over by the shipper.

Until recently, LTL carriers tolerated some “bending of the rules” regarding accurate freight weights, classifications, and dimensions detailed on the BOL. New tools are helping carriers efficiently and objectively assess freight.  Many LTL terminals now use forklifts with embedded scales.  Terminals are also using ceiling-mounted systems that measure the dimensions and density of every piece of freight.

As a result of these new technologies, and recent rules tariff changes, carriers are tolerating BOL discrepancies no longer. Today, carriers are pursuing every penny of revenue they can get. LTL carriers, in particular, are strictly enforcing terms and policing discrepancies between reported and actual freight characteristics, leading to many unexpected fees for shippers. Freight descriptions that you may have used for years without problems might start triggering fees if they under-report any aspect of your freight’s true profile.

An accurate bill of lading is your best defense against these “weight & inspection” – or “W&I” – fees, and against possible rate changes resulting from “re-weighs” or “re-classifications.”  Make sure to measure the dimensions of your LTL freight, including packaging, to the furthermost point in each direction.  Some shippers measure the pallet rather than the freight when calculating dimensions. If the freight overhangs the pallet, the overhang must be included in the measurements.

July 2020 Update: With the NMFC now designating more commodities for density-based classifications, preparing an accurate BOL is as important as ever. If you note the wrong weight for a density-based product on your bill of lading, there is a good chance that the LTL carrier will re-weigh your shipment and charge you the higher rate using the same freight class you designated on your BOL rather than adjusting the freight class according to the new weight and dimensions. Specifically, this is how one carrier has worded their new rules tariff item specific to this situation: “In the case where the weight is changed on a shipment that is a density-based item in NMFC, the freight classification on the original bill of lading will be used unless the shipper or consignee can produce irrefutable supporting documentation showing clear evidence of the LxWxH and corresponding weight of each handling unit of the shipment.”

Logistics Plus stands ready to help shippers any way it can to avoid W&I fees. Our North American (NAD) operations team can provide consultation on accurate NMFC freight classifications and freight density calculations. We notify you whenever a carrier assesses an unintended W&I fee, and we manage the dispute if you have evidence the fee is not valid.

The freight experts at Logistics Plus will be happy to help you with any questions or issues regarding freight characteristics and bill of lading accuracy. Contact us using the button below or email us at nadops@logisticplus.net if you have any of these types of questions.

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