by Scott Frederick | Oct 21, 2024 | News
Third-party logistics (3PL) companies play a crucial role in the supply chain in today’s fast-paced and highly competitive market. Their ability to deliver exceptional customer experiences can significantly impact their clients’ success. Here’s how 3PL companies, like Logistics Plus, are elevating customer satisfaction through better service, transparency, and communication.
Superior Service
- Reliability and Efficiency. Customers expect their shipments to be delivered on time and intact. 3PL companies can enhance reliability by investing in advanced tracking systems, optimizing routes, and maintaining a robust network of carriers. Logistics Plus has world-class technology platforms with multiple tracking options built-in, and our technology is supported by real logistics specialists who proactively keep shipments moving.
- Customization and Flexibility. Offering tailored solutions to meet specific client needs can set a 3PL company apart. Whether it’s handling special packaging requirements, managing seasonal inventory fluctuations, or providing expedited shipping options, flexibility in the Logistics Plus network greatly enhances customer satisfaction.
- Proactive Problem-Solving. Issues are inevitable in logistics, but how they are handled makes all the difference. Logistics Plus proactively addresses potential problems and provides quick, practical solutions that can turn a negative experience into a positive one. This proactive approach builds trust and loyalty with our customers (including our very first customer from 27+ years ago, who remains our customer today).
Transparency
- Real-Time Tracking. Providing clients with real-time tracking information allows them to monitor their shipments and anticipate delivery times. This transparency reduces anxiety and builds confidence in the 3PL provider’s capabilities. Logistics Plus provides real-time tracking through APIs, ELDs, mobile apps, or global tracking sensors, supporting efficient operations, reducing delays, and ensuring that customers receive their products as promised.
- Clear Pricing Structures. Transparent pricing models help clients understand what they are paying for and avoid unexpected costs. Logistics Plus provides transparent pricing models with detailed invoices and clear explanations of charges, which fosters trust and long-term partnerships.
- Open Communication Channels. Maintaining open lines of communication ensures that clients are always informed about the status of their shipments. Logistics Plus provides direct access to its 24/7/365 logistics specialists, who provide regular updates to prevent misunderstandings and enhance the overall experience.
Effective Communication
- Personalized Interactions. Personalizing communication makes clients feel valued and understood. Logistics Plus tailors its solutions to each client’s unique needs, ensuring communication adheres to what the client wants or needs to receive.
- Feedback Mechanisms. Encouraging and acting on customer feedback demonstrates a commitment to continuous improvement. Logistics Plus uses open surveys and direct client input to help identify areas for enhancement and show clients that their opinions matter.
- Educational Content. Providing clients with educational resources about logistics processes, industry trends, and best practices can empower them to make informed decisions. Logistics Plus monitors critical industry news and shares meaningful insights with its clients through newsletters, bulletins, and alerts. It also has an entire department available and devoted to training customers on important global trade compliance topics.
Conclusion
Logistics Plus delivers a customer experience that puts the ‘plus’ in logistics by focusing on superior service, transparency, and effective communication. Focusing on the strategies discussed above enhances satisfaction and builds long-term partnerships that drive business growth. Many 3PLs are moving more towards self-service and technology-only support models. However, in a world where customer expectations are continually rising, Logistics Plus is leveraging both technology and human capital to deliver award-winning solutions.
by logisticsplus | Jul 17, 2020 | News
Over the past several months, the Logistics Plus Medical team has sourced and delivered over 10 million pieces of PPE around the world, including KN95 masks, disposable surgical masks, gloves, face shields, goggles, hand sanitizers, thermometers, and air purifiers (including a 1 million face shield order for a state procurement agency). As a part of our ongoing efforts to help fight the battle against Covid-19, we are proud that we have been able to leverage our sourcing, warehousing, and fulfillment expertise to help make a difference. As evidenced by the testimonials below, we have many happy and satisfied customers.
PPE Testimonials
Northern Nevada Center for Independent Living
“We were having quite a challenge finding a vendor who could fulfill our PPE needs quickly. Fortunately, Logistics Plus was suggested. Logistics Plus has been able to fulfill our orders quickly and accurately. We also appreciate the flexibility they have. It’s a great feeling to know that we have our PPE vendor identified. We can feel confident knowing we can be responsive to our community’s PPE needs. Thank you Logistics Plus!”
St. Martin Center
“We’re so grateful for your generous provision of masks for us to distribute to the homeless through our Bishop’s Breakfast program. Logistics Plus has been an amazing support during this pandemic, and this is just one more example. Because of this gift, the homeless population will have more protection from COVID-19. We appreciate your kindness in providing these masks!”
Large Regional Health Care Provider Based in the State of Maryland
“Organizations talk about building business partnerships, Logistics Plus puts into practice everything other organizations speak of. The team is accessible, reliable, and looks out for their customers’ best intentions. When I interact with them it is like an extension of my own company. They have the expertise and the know-how to excel in these unprecedented times, hitting every deadline and milestone we agreed to along the way. They are true HealthCare Heroes!”
Regional Hospital/Medical Center
“Thank you very much. This is a really big help. You have met our PPE needs a couple of times now.
We have COVID patients and provide coverage to a wide multi-county service area. While we are active, we have not been designated as a hot spot. While that is good, the air bridge, the state, and the fed do not help us out. That has resulted in us being very challenged. We will utilize you as we need and can. Don’t know how you pulled this N95 off, but find some more please.”
Pennsylvania-Based Employee
“Just took delivery of 10 surgical masks from your website. Easy transaction!”
Utility Equipment Services Company
“I know you that you transport gigantic pressurized air tanks, locomotives, and tons of other huge equipment from one part of the world to the other; but those 250 face masks, weighing only what, 2 lbs in total? Seriously, I cannot thank you all enough for delivering our state-mandated masks right on time. We were closing at 3:30 pm last Friday, and Julie made it here at 3:28, and it was snowing. We did have some other options, but the other vendors are still waiting for the masks to make their way into their own warehouses, let alone it delivering to us. Witnessing your seriousness and kindness was great too. Thank you all and best regards!”
Voices for Independence
“I would like to thank everyone at Logistics Plus for the two cases of surgical masks. As stated in previous communications, those masks will be distributed to our dedicated and hardworking caregivers who continue to serve individuals with disabilities in the community. Every day our caregivers provide hands-on support to consumers in need of assistance with their daily living activities. These surgical masks will offer increased safety to both our caregivers, who are providing an invaluable service throughout this pandemic and the consumers they provide services too. Logistics Plus is a valuable asset to our community, and we greatly appreciate you.”
Wesbury Retirement Community
“Please tell Jim that staff is starting to wear the masks that Wesbury bought from LP and they are raving about them. They are great! Tell him – thank you.”
by logisticsplus | Jan 3, 2020 | News
Matt Heinzman
, Asia Trade Lane Manager for Logistics Plus, completed an urgent hand-carry delivery to Shanghai, China for one of our global customers. The customer, needing the parts delivered urgently, called Logistics Plus to schedule the pickup and delivery of goods from Chicago to Shanghai. The challenge for this delivery was that, due to the holiday season, all cargo airlines were completely booked until after the new year.
Once we were informed that the goods were ready to be picked up the Thursday before Christmas, there was no way of catching a same-day international air flight. The only option to deliver this shipment on-time was to complete an in-person, hand-carry delivery. Since a Visa is required to enter China, that limited our employee options for the trip. Matt Heinzman, located in Columbus, Ohio, was the man for this mission. Matt promptly booked a flight from Columbus to Chicago to pick-up the goods late Thursday night and then departed from Chicago to Shanghai the next day with the box of parts in-hand. After roughly 24-hours of traveling, Matt arrived at the Shanghai airport on Saturday afternoon where he met our customer and handed over the parts that were urgently needed.
This urgent delivery is just another example of how Logistics Plus is willing to go above and beyond our customers’ expectations – it’s how we put the “plus” in “logistics.” No matter how difficult the task may seem, Logistics Plus will find a solution. You can read through our online testimonials for more great examples of how we demonstrate our passion for excellence!
by logisticsplus | Dec 17, 2019 | News
Yossava Trans Logistics
recently nominated Logistics Plus Dubai to handle one of their critical air shipments for a project called “Sambu II Expansion Project PT JGC INDONESIA.”
Project Scope:
On short notice, two units of firefighting foam skids and accessories (6 units total) were required to be shipped together to the client. In order to complete the project, the foam skids were needed urgently at the project site. Yossava Trans Logistics and Logistics Plus Dubai teamed up in order to meet the clients needs. The total chargeable weight for the shipment was just over 15,000 pounds.
Project Challenges:
Due to the detainment faced from the manufacturing center in Dubai, the project client took matters into their own hands by deciding to visit the factory. Along with the client, the Logistics Plus Dubai team accompanied them to push for the readiness of the cargo. Without a completed product, the factory was unable to provide the cargo dimensions and weight, meaning that no airline could secure or confirm a booking for this over-dimensional consignment.
Project Outcome:
The situation quickly became strained when the factory was expected to begin their yearly stock tick the same day, increasing the chance that the two skids needed would not be released in time. Logistics Plus communicated with several department heads at the factory to ultimately get the cargo released. It was then partially packed by noon, but the documents needed to ship it weren’t ready. With Thursday being the last working day of the week in Dubai, the cargo had to be loaded in a timely manner. Finally, by 6:15 pm, Logistics Plus managed to complete the clearance and custom inspections just before the airline cutoff time. The cargo was loaded on board and headed to Luxemburg, before reaching it’s final destination in Jakarta.
From start to finish, the Logistics Plus and Yossava Trans teams were constantly in contact with each other to make sure that this shipment was a success. This project is just one more example of the true teamwork and dedication it takes to meet our clients’ needs.
by logisticsplus | Jan 20, 2018 | News
Congratulations to the Logistics Plus (LP) Google Team! Due to their incredible (and totally predictably good) work, Google has extended our short-term “Proof of Concept” contract into a much longer-term deal. The LP Google Team has totally impressed the 2nd most valuable company on the face of the planet by helping it manage the logistics of its 2017 year-end Made by Google product launches, including its hot-selling new Pixel 2 Phones.
Although they were supported by many others across the company, the primary LP Google Team members include:
For their accomplishment, the LP Google Team was formally recognized at the Logistics Plus Holiday Party last night (see picture to the right, which includes Julie, Vlad, and Luv).
“I love that while we have maintained a base of 20th-century industrial businesses for our 21 years, a lot of our new customers are truly 21st-century companies, reflecting our ability to connect the best of “the old way” with the best of the new way too,” said Jim Berlin, founder and CEO of Logistics Plus. “Evolving to fit the changing needs of our customers—young or old. The LP WAY!”
Please join us in congratulating Luv, Debbie, Vlad, Julie, Matt and Gretchen for a job exceptionally well done. It only took Google (a very smart company) a few months (weeks more likely ?) to recognize what a great team/great partner they have found in Logistics Plus.
Way to go, Team!
